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amelie

Delivery

Delivery Options:

Our delivery service is great value ... straightforward pricing with no hidden costs!

We can send your order to any UK address along with your personal message.
Our chocolates are beautifully packaged, wrapped in sleeves of tissue,
finished with hand tied satin ribbons and securely packed in
 
tailor made boxes to ensure a perfect delivery every time.

Free Delivery

We provide a free UK delivery service for all your orders with a value of £12.00 or more per delivery address.

For orders with a value of less than £12.00 per delivery address there is a delivery charge of £2.50 per delivery address.

Please note this service is not time specific.
If you require delivery within a specific time frame we recommend our 48 hour Delivery Service or our Guaranteed Next Day Delivery Service.

 

 Option One

Standard Free Delivery

Free UK delivery is available for all deliveries with a value of £12.00 or over to any single UK delivery address.

Delivery is by Royal Mail or DPD and is not time specific.

Orders with a value greater than £30 may require a signature upon delivery - please see below for more information.

 Option Two

48 Hour Delivery £3.45 per order

Delivered within 1-2 working days.

Orders must be placed by 3pm Mon-Thurs to guarantee 48 hour delivery.

Orders placed on Friday by 3pm will be delivered on the following Monday.

All 48 hour delivery orders will require a signature as we use a courier company for this service.

We are sorry that this service is not available for deliveries to the Highlands and Islands * see below for specific zones.

 Option Three

Guaranteed Next Day Delivery £6.00 per item

Orders must be placed by 3pm Mon-Thurs to guarantee next day delivery by 2pm.

Orders placed on Friday will be delivered either on Saturday or the following Monday

Orders placed after 3pm will be sent out the following day by Guaranteed Next Day Delivery.

Delivery to the Highlands and Islands may take up to 48 hours

All orders will require a signature on delivery - please see below for more information

 Option Four

Guaranteed Saturday Delivery £8.00 per item

Orders must be placed by 3pm on a 'working Friday' to guarantee Saturday delivery by 6pm. 

Orders placed after 3pm will be sent out the following Monday by Guaranteed Next Day Delivery.

Delivery to the Highlands and Islands may take up to 48 hours

All orders will require a signature on delivery - please see below for more information

 

 General Delivery Information:

 We are unable to process orders to a P.O Box address.

Orders with a value greater than £30.00 and all orders sent by Guaranteed Next Day Delivery will require a signature upon delivery. If you are not there to sign for your order, the postman will leave a delivery card.  The recipient can either phone the number on the card to arrange redelivery, or collect their item from their local sorting office.  If the item is not collected within one week, Royal Mail will return the package to us.  We will happily resend your package free of charge, but unfortunately cannot offer a refund or replacement in this instance as the delivery failure is beyond our control.

Orders for more than one item may be sent in separate packages.

All orders are processed for delivery on Monday to Friday, excluding bank holidays.

If for any reason your gift has not been delivered please inform us immediately and we will track your delivery and try to reunite your recipient with your gift as soon as possible.

We are unable to send out any orders if the temperature is 23C or higher. 

 It is the senders responsibility to ensure that the delivery address provided is complete and accurate.  Amelie Chocolat will not be liable for delayed or non deliveries if this information is provided to us incorrectly or inaccurately..

 

Deliveries Abroad

We deliver to Europe for £8.00 per item and the rest of the world for £12.00 per item.

Our deliveries abroad are sent by Royal Mail International Signed for Service. 

Please note that this service is not time specific. 
This service only provides delivery confirmation where the recipient country’s postal service has this facility. 
On occasion packages will be delayed by the receiving country’s customs services. This is beyond our control.
Please ensure that the weather in the country we are delivering to is cool enough for our chocolates to survive the journey! Like any chocolates they will be damaged by exposure to temperatures above 25C. We will not be liable for damage incurred due to exposure to heat in hot climates during delivery.       

 

Exclusion zones for 48 Hour delivery

We are unable to deliver by DPD 48 hour service to the following postcode areas:HS1 -9 Shetland Isles; IV1 - 3 Inverness; IV4 - 36, 40 & 52-54 Inverness;  IV41-49 Inverness; 51 & 55-56 Inverness; KW1 - 17 Highlands and Islands;                      PA20 - 78 Paisley; PH17 - 50 Perth; All BT codes Northern Ireland;  All ZE codes Shetlands; All islands.

 

Free Delivery

Take advantage of FREE First Class delivery on all orders. Need it tomorrow? Next day delivery available on orders placed before 2pm from just £3.50

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Get in touch, we would love to hear from you.

Telephone0845 257 0645

Emailinfo@ameliechocolat.co.uk