Shipping policy
DELIVERY INFORMATION
STANDARD FREE DELIVERY:
· We provide a standard free UK delivery service for all orders with a value of £22.00 or more per delivery address.
· For orders with a value of less than £22.00 there is a delivery charge of £3.00 per delivery address.
· Our standard free delivery service is by Royal Mail or DPD.
· Orders are usually sent on a Royal Mail tracked service.
· Delivery is usually within 48 hours however this service is not time specific and may take longer.
· Orders with a value greater than £30 may require a signature on delivery.
· If you require delivery within a specific timeframe we recommend our 48 hour Delivery Service or our Guaranteed Next Day Delivery Service.
48 HOUR DELIVERY:
· 48 Hour delivery is priced at £4.50 per order and is delivered within 1-2 working days.
· Orders must be placed by 3pm Monday – Thursday to guarantee 48 hour delivery.
· Orders placed on Friday before 3pm will be delivered on the following Monday.
· All 48 hour deliveries will require a signature.
· This service is not available for deliveries to the Highlands & Islands *see below for specific zones.
Exclusion zones for 48 Hour delivery *
We are unable to deliver by DPD 48 hour service to the following postcode areas:
Shetland Isles HS 1-9; Inverness IV 1-3, 4-36, 40, 41-49, 51, 52-54, 55-56; Highlands & Islands KW 1-17; Paisley PA 20-78; Perth PH 17-50
All BT codes Northern Ireland
All ZE codes Shetlands
All islands.
GUARANTEED NEXT DAY DELIVERY:
· Guaranteed Next Day Delivery is priced at £10.00 per item.
· Orders must be placed by 3pm Monday – Thursday to guarantee next day delivery by 2pm.
· Orders placed on Friday will be delivered either on Saturday or the following Monday.
· Orders placed after 3pm will be sent out the following day by Guaranteed Next Day Delivery.
· Delivery to the Highlands & Islands may take up to 48 hours.
· All orders will require a signature on delivery. If you are not there to sign for your order a card will be left. The recipient can either phone to arrange a redelivery or collect their item from their local sorting office. If the item is not collected within one week Royal Mail will return the order to us. Whilst we will be happy to resend your order free of charge, we are unable to offer a refund.
· We are unable to accept liability on orders sent to a P.O. Box address. You may instruct us to do so but this will be at your own risk.
· Orders for more than one item may be sent in separate packages.
GENERAL INFORMATION:
· All orders are processed for delivery on Monday to Friday, excluding bank holidays.
· If for any reason your order has not been delivered please inform us immediately. We will do our best to track your order and have it delivered as soon as possible.
· It is the senders responsibility to ensure that the delivery address provided is complete and accurate and that the delivery address is occupied and able to accept deliveries. Amelie Chocolat will not be liable for delayed or non-deliveries if the delivery information provided is incorrect or inaccurate.
· If the intended recipient is not home and the package cannot be posted through the letter box the courier may choose, unless specifically instructed otherwise, to leave the delivery by the front door or in a ‘safe place’. If you do not wish the item to be left outside please instruct us so we can advise the delivery company accordingly.
· Delivery is deemed to have been made when delivered to the address provided. We will not be liable if the delivery fails for any reason to reach the intended recipient. If you instruct us to vary our standard delivery conditions (eg leave safe if out, leave in the summerhouse, leave in the carport, leave in the wheelie bin, leave in the porch (but not exclusively to these examples), we will not be liable for lost, stolen or damaged deliveries.
DELIVERIES ABROAD:
· Unfortunately we are for the time being unable to offer our delivery service abroad.