Amelie Chocolat

Security & Privacy
When making payment you will be transferred automatically to secure pages and your payments processed through our secure site to process your payment transaction safely and securely.In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment.

It is our policy not to sell or pass on any personal details. We will store and process any details you provide at the time of registering or purchasing to help support our service to you and from time to time we will provide you with details of our products and special offers.


Payment
All payments are processed by Paypal to ensure that you enjoy maximum security and peace of mind when making payment online.

We accept the following credit/debit cards:
Mastercard
Visa
JCB.Commercial
Visa Debit
Electron/Delta

We cannot accept Maestro payments online. If you wish to pay by Maestro we can take your order by phone 

All prices quoted include 20.00% VAT.

Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the cardholder. Failure to supply correct details may result in your order being delayed until you supply the correct details. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment.
You will be mailed your order confirmation by Amelie Chocolat.

You may cancel your order at any time up until 2.00 pm on the requested day of dispatch. Should you wish to cancel your order please contact our customer services on 0845 2570645.

Multiple orders?
No problem! If you require several orders to be sent to different addresses please process these as one order for delivery to your own address and email us the delivery details and messages quoting your order.
Please also type ‘Multiple orders’ in the message box. You must tick the multiple delivery address box so we will know to look out for your email.

Delivery
All orders received by 2.00 pm can if requested be dispatched same day. We do not dispatch goods on Saturday or Sunday. Please note – we do not offer a same day delivery service.

All UK deliveries are made by Royal Mail postal service. Unless you have requested and paid for our Guaranteed Next Day delivery service you should allow 2 – 3 working days for delivery.

Our chocolates are delivered in a rugged outer cardboard carton to ensure that our products reach their destination in good condition. Wherever possible these are designed to fit through a standard letterbox.

If we are delivering your order to a third party address (for example as a gift to a friend) you must please ensure that you provide us with a full and accurate address including the correct postcode.

If we are delivering to a business address, delivery will be made to the address that you have selected. Amelie Chocolat shall be deemed to have delivered your order to the intended recipient by delivering it to the reception area or post room of that address.

Please note that we are unable to deliver to an address containing a P.O. Box Number.

Should there not be someone in to accept delivery during working hours or if the Royal Mail considers that your order will not fit through the letter box a card will be left informing the recipient that they have tried to deliver. They will request that the recipient contacts their local sorting office to arrange collection or to re-deliver at a suitable date.

We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collection or re-delivery.

UK Delivery Area: United Kingdom includes Scotland, England, Northern Ireland and Wales.

Please note that we cannot offer specific delivery times for worldwide destinations. Delays at destination countries such as customs inspections are beyond our control.

If returning goods please obtain a proof of posting from your delivery service provider. Without this we cannot be responsible for any items that fail to reach us.

Free Delivery by Royal Mail Post

Refunds
If you are in any way dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction. 
We comply with the standing Consumer Protection Distance Selling Regulations (2000). You may return any unopened non food items within seven working days from date of receiving it for a full refund. Please note that our chocolates are perishable goods and are therefore exempt from this Regulation.

If our goods arrive damaged or faulty in any way please contact us before returning the goods either by email sales@ameliechocolat.co.uk or phone

Chocolate Points
Chocolate Points will be awarded to standard orders placed online. Please note Chocolate Points are only awarded to standard purchases. They will not be awarded in conjunction with any other special offers, discounts or promotions. Chocolate Points may only be used to purchase chocolates on our website. They may not be used to make a purchase in conjunction with any other offers, promotions or discounts. Our Chocolate Points are of no commercial value and may not be redeemed for cash or any other products. Amelie Chocolat reserve the right to end their Chocolat Points offer with 30 days notice. Registered customers who have opted in to receive emails from us will receive 30 days notice by email should this offer be terminated.

'Please note - you must have a minimum of 130 points in your account to make a purchase using your points'