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Good afternoon, just to say my order has been delivered to the recipient at Lakeland, and is being enjoyed. Many thanks, EXCELLENT SERVICE.” RegardsKeith B,
It is our aim to bring you the very best in chocolates. If you like our chocolates please tell your friends – if you don’t please tell us!
All of our products are offered with a free personal message card.
We will always endeavour to despatch your order, when requested, on the day you place your order - providing your order is received by 2.00 pm. On the rare occasion that a product is not in stock this may not be possible. Should this happen we will try to contact you to propose an alternative product of equal value. We reserve the right not to include or edit any messages that we consider may cause offence to the recipient. Please note we do not offer a same day delivery service.
We provide a free UK delivery service by Royal Mail post or Parcel Force for all your
orders for delivery within the UK. Please note this service is not
If you require delivery within a specific time frame we recommend our
Guaranteed Next Day Delivery Service.
Orders with a value greater than £20.00 will be sent by Recorded Delivery.
A signaturewill be required for delivery on this service. If nobody is home to sign the postman
will leave a card saying ‘we tried to deliver while you were out’. The recipient can either
phone the number on the card to arrange redelivery or collect the item from their local
Orders for more than one item may be sent in separate packages.
On occasion when appropriate we will use Business Post UK Mail for delivery instead.
Guaranteed Next Day Delivery Service
In addition we offer a Guaranteed Next Day Delivery Service for only £6.00 and a Guaranteed
Saturday Delivery Service for £8.00.
This cost is per item and will be sent by Royal Mail Guaranteed Next Day Delivery Service.
Your order must be received by us by 2.00pm for it to be sent out the same day for delivery the
next day before 2.00pm. If delivery is to the Islands ( ie Jersey ) delivery maynot be before 2.00pm.
If your order is placed after 2.00 pm it will be sent out on the following day by Guaranteed Next
Day Delivery Service.
A signature will be required on delivery.
If nobody is home to sign the postman will leave a card saying ‘we tried to deliver while you were out’.
The recipientcan either phone the number on the card to arrange redelivery or collect the item from their
local sorting office.
It is the senders responsibility to establish if the gift has been delivered on the day requested. We do not monitor delivery. If for any reason your gift has not been delivered please inform us immediately and we will track your delivery for you and try to reunite your recipient with your gift as quickly as possible. It sometimes happens that the recipient does not respond to the while you were out card - or indeed does not receive the while you were out card. We can still arrange a redelivery or for the recipient to collect from their local post office but can only do so if advised of the non delivery by the sender or the recipient. If the item is not collected within one week Royal Mail will return your package to us. We will then offer to resend by Royal Mail post at no additional charge to either the sender or the intended recipient. We will not offer a refund or a replacement in this instance as the item cannot be resold and the delivery failure is beyond our control.
We do not despatch orders over the weekend. Orders placed between 2.00pm on Friday and 2.00pm Monday
will be sent out on the Monday. So if you place a Guaranteed Next Day delivery order on Friday after 2.00pm
it will be sent out on the following Monday for delivery before 2.00pm the next day.
If you have placed your order before 4.00pm and would still like it to be despatched on the same day please let us
know and we will do our very best!
Our Registered Office address is :
1-4 Argyll Street,
London W1F 7LD
Our Company Registration Number is 04627322
Our VAT Number is - 810161777
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Get in touch, we would love to hear from you.
Telephone0845 257 0645